The same thing happened to me. I am trying to donate a vehicle from 1998 and it has been paid off.
When I tried to donate the vehicle I was told there is a lien on it from WFS. This has obviously been paid off but I try calling and getting put on hold and left there. After days of trying I get a voicemail from Brandi Thomas informing me that they had information. After calling and being put back in the hold loop I finally got someone and they told me they couldn't find my information.
All I want is to get the release! This company has to be the worst organization I have EVER dealt with.
Product or Service Mentioned: Wfs Financial Customer Care.
Reason of review: Poor customer service.